Beware of unsolicited messages that create a sense of urgency and ask for sensitive information, payments, or access to your wallet:
- Strike never asks for or sends credentials, recovery phrases, or private keys
- Strike never asks you to move or "secure" your bitcoin in a different wallet or address
- Strike never contacts you outside official channels, including unsolicited texts with links
- Strike never asks you to download third-party apps or remote access software
Bitcoin transactions are irreversible, and we can't recover funds after you authorize a transaction. Secure your account:
- Never share your seed phrase with anyone. Anyone who has it can take your bitcoin.
- Verify the sender's identity through a separate, official channel before acting. Only send bitcoin to trusted addresses.
- Access Strike only through the app or strike.me directly. Bookmark official URLs and check emails for misspellings or unusual domains. Legitimate Strike emails come from @strike.me, @email.strike.me, or @account.strike.me.
- Enable two-factor authentication.
- Hang up on any unsolicited call claiming to be from Strike, even from a number that appears to be ours. Strike Support only calls users who have access to phone support and requested a call.
Common scam types
Scams targeting Strike users typically follow one of these patterns:
- Support: calls, emails, or texts claiming someone is trying to access your account or your funds are at risk. The scammer pressures you to "secure" your funds by withdrawing bitcoin to a wallet they control, often by asking for your seed phrase, providing one for you to use, or giving you an address to send to.
- Phishing: emails, texts, or websites impersonating a trusted individual or institution, pressuring you to send bitcoin or share information.
- Investment: promises of guaranteed returns or yield on your bitcoin. Once you "invest", scammers demand more to "unlock" the investment, then disappear.
- Prize: claims you've won a giveaway, are owed a refund, or can "double" your bitcoin if you send some first.
- Fee: demands for bitcoin payment of fake taxes, fees, or penalties.
- Romance: a long-running online relationship that pivots into urgent requests for bitcoin or "investment" tips.
If you encounter a scam
If you suspect you're being targeted, stop responding, block the sender, and report scams that involve Strike to [email protected].
If you believe there's unauthorized activity on your Strike account, email [email protected] immediately.
If you've already lost funds, in addition to notifying Strike, contact local law enforcement or a fraud reporting agency.
Reporting resources
United States:
- Local law enforcement
- ic3.gov, Internet Crime Complaint Center
- fraud.org, register complaints and find prevention tips
Puerto Rico (fraud or financial exploitation against an elderly person or person with disability):
- Office of the Ombudsman for the Elderly (Oficina del Procurador de las Personas Pensionadas y de la Tercera Edad): 787.721.6121, agencias.pr.gov
- Administration of Families and Children, Services for the Elderly and Adults with Disabilities: 787.625.4900, adfan.pr.gov
El Salvador: