FAQ

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Cash

How do I add a bank account?

You can add multiple bank accounts to make cash withdrawals. To add a bank account, start by visiting your Account screen and following these steps:

  1. Tap Payment methods
  2. Tap "Add method"
  3. Select Bank account
  4. Enter your bank account’s Sort code and account number
  5. Tap “Done”

Your bank account details will then be saved as a payment method and be available for making cash withdrawals. The process typically completes within seconds, but may take longer. If your bank account remains in “Verification in progress” status for more than 3 business days, please contact support by visiting your Account screen and tapping Help then “Contact support”.

Please note, any bank account you add must be a bank account in your own name and must support British pounds. You may not withdraw cash to (or deposit cash from) any account that is not your name.

© 2024 NMLS ID 1902919 (Zap Solutions, Inc.)

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