Phone support is being progressively rolled out to select eligible users in the United States. If you are eligible, you can request a phone call from a Strike support agent during available operating hours.

To request a phone call directly in the Strike app, visit your Account screen and follow these steps:

1. Select Support
2. Select “Contact Support, then
3. Select "Request a call back"
4. Call the phone number during available operating hours

When you call the number, provide your full name, phone number with area code, and a brief description of the issue you're experiencing, and an agent will call you back as soon as possible. Please note that call backs are currently only available during the displayed operating hours.

How do I know a call is really from Strike support?

When a Strike support agent calls you, follow these steps to verify the call:

1. Check for a Strike notification: You'll receive a notification from Strike on your phone (if notifications are enabled)
2. Confirm in the Strike app: You’ll see a full screen message in your Strike app. Open and tap “Confirm” to validate that you are speaking to a Strike agent.

This process helps keep your account secure by verifying that the agent you’re speaking to is genuinely from Strike, and it helps the agent verify that you are the account holder.

If you get a call from someone claiming to be from Strike support, but you don’t see a confirmation screen in your Strike app hang up immediately. Never share your Strike login information with anyone over the phone.

Learn more about common scams and how to identify them.

Is phone support available to everyone?

Phone support is currently available to select users in the US. Over time, phone support will be expanded to more customers in more regions.

Follow Strike on social media for the latest announcements on availability and features.