How to message Strike inside the app
You can open a support request from your “Account” screen:
- Tap “Help”
- Choose a topic for your request
- Describe the issue you’re facing
- Tap the white check icon to submit
After you submit, you can view and reply to your requests under “Support” on the same screen.
How to email Strike
Write to [email protected] from the address associated with your Strike account.
Keep sensitive material like financial documents or ID copies out of your first email. When a document is needed, you’ll receive a secure link to upload it.
For white-glove service, email [email protected].
How to request a phone call from Strike
If your US account is eligible, you’ll find the option to request a callback in the “Support” section of the “Account” screen of the mobile app.
When an agent calls during the operating hours shown in the app, you’ll receive an app notification as long as you have it enabled. Once you open the app, you’ll see a full-screen message proving the caller is really from Strike. Tap “Confirm” so the support team can verify that you’re the account holder.
If someone calls you claiming to be from Strike but no confirmation screen appears in your app, and they can’t tell you your anti-phishing code, hang up.